LMS - PLATFORM

Help Center

Support resources for academy admins, instructors, and operations teams.

Open Support Tickets
7

Average first response time is under 35 minutes.

Resolved This Week
31

Most issues related to timetable changes.

Knowledge Articles
54

Operational playbooks and troubleshooting guides.

Urgent Incidents
1

One simulator scheduling conflict under triage.

Current Priorities
Active programs and operational tracks for this workspace.

Instructor Onboarding Guide

Popular

Setup checklist for new faculty members.

Most viewed document this month.

Simulator Booking FAQ

Updated

Guidance on conflicts and priority overrides.

New section added for recurring bookings.

Emergency Escalation Playbook

Critical

Who to call and how to log incidents.

Reviewed after recent drill retro.

Assessment Troubleshooting

Stable

Fix common gradebook and rubric issues.

No new issue patterns detected.

Team Activity
Latest actions completed by academy coordinators.

Ticket #HK-2401 resolved

Roster import error fixed for weekend cohorts.

Owner: Support Team

Guide translated to Arabic

Cabin safety SOP now available bilingually.

Owner: Documentation

SLA reminder triggered

One pending incident escalated automatically.

Owner: Help Desk Bot